Service_Help_Desk

24/7 Help Desk
We have a 24/7 Help Desk available for questions on all BALDWIN Vision Systems products.

Call: +1 262 923 4900
Press 2 for Technical Support
Press 3 for Field Service and Installation
Press 4 for Parts
Press 5 for Service Agreements

Email: Bvse.service@baldwintech.com

In the event that all support representatives are on the phone, we offer the option of leaving a voice message and having the call returned in a timely manner.

SERVICES for these products:
- Color Control (and Web Inspection?) with AccuCam™
- Color Control with SpectralCam™
- ColorTrack™
- InkWeigh™
- Color Measurement with DeltaCam™
- Color Measurement with SpectralCam™
- Autotron™ 2600 with ClearLogic™
- Autotron™ 3600
- Register Guidance with MultiCam®

- Register Guidance with MultiCam® TRIM™
- Ribbon Control with MultiCam®
- Inspection on ICON™
- Waste Management
- Digital Ink System
- Data Central® Reporting
- Data Central® Reporting
- Web Viewing System.

The Americas

Hours: 24 hours a day, 7 days a week
Phone: +1 262 923 4900
Email: Bvse.service@baldwintech.com

Brazil

Packaging Market
Hours: Monday - Friday: 8:30 am - 5:30 pm (GMT -3)
Phone: +55 11 2592 9427
Email: Bvse.service@baldwintech.com

Commercial and Newspaper Markets
24 hours: +55 11 9 8572 0942
Email: Bvse.service@baldwintech.com

 

Europe

Hours: Monday - Friday: 8 am - 6 pm
Phone: +31 294 496 210
Email: Bvse.service@baldwintech.com

Asia-Pacific

China

Phone: +86 021 62882525
Email: Bvse.service@baldwintech.com

 

India

Hours: Monday - Friday: 9:30 am - 5:30 pm
Phone: +91 79 2328 7041
Email: Bvse.service@baldwintech.com

Japan

Hours: Monday - Friday: 9 am - 6 pm
Phone: +81 48 839 8831
Email: Bvse.service@baldwintech.com